VPL’s dedicated aftermarket team ensures to provide efficient support to complete range of products VPL deals in. VPL’s aftermarket team takes ownership for support of products as soon the product(s) gets sold by our sales team or product(s) lands in Pakistan through any other alternate channel. VPL aftermarket team always strives to meet or exceed the customer’s expectation level by providing the highest possible levels of our service.

 VPL workshop facilities at Lahore and Karachi are equipped with :
- Highly skilled Manufacturer-trained technicians

- Training rooms both for VPL team and VPL customers

- Latest workshop equipment

- Full range of manufacturer special tools
- Latest diagnostic equipment
- Component overhaul & reconditioning facilities
- 24/7 Action service support

- Vehicle & machine wash facilities

- Ability to provide customized support to each customer in accordance to its individual requirements

The 'Soft Products' offered by VPL aftermarket team : 

- Preventive Maintenance agreements
- Repair & Maintenance agreements
- Maintenance scheduling
- Vehicle & Machine operating data downloads and reports

VPL aftermarket team has set following commitments for them :

 1. Customers must have service available to them on a 24/7 basis.

2. Customers must be able to schedule a service appointment
     promptly.
3. Customers must find knowledgeable service team at VPL workshops.
4. Customers must have their problem diagnosed asap.
6. Customers must be updated/communicated with during the repair
     process.
7. Customers must be notified promptly of completed repairs.
8. Customer repairs must be finished when promised.
9. Customer problems must be resolved correctly the first time.
10. Customers must have assistance in understanding warranty
      coverage and resolving warranty questions.

VPL aftermarket team believes in bring improvements through Customer’s Feedback.

An independent department functions to obtain feed back on jobs performed by VPL aftermarket team as we believe customer’s feedback plays vital role to maintain continuous improvement trend.